Stop Using Slide Decks and Spreadsheets
Use Retentional to drive home the strategic value you generate for your clients.
Made for Strategic Customer Success Teams
Use Retentional to position your success team as a value added asset for your clients.
Success Plans,
Initiatives & Actions
Verifiable Customer Outcomes
Clients are your strongest growth engine, it's time to take them seriously.
Notes For Success
Take notes to plan the success of your clients and projects. Deliver consistent value.
See how it works
Customer Outcomes
Focus on driving customer outcomes and show exactly how your product will help your clients meet their goals.
Onboarding complete
Optimize marketing campaigns
Improve LLM performance
Increase sales for 10%
Onboarding complete
Multiple Success Plans
Run multiple Success Plans for your clients and see the progression they're experiencing over time. Perfect for winning renewals.
Get started
Loved by High Touch Teams
Retentional is simple yet effective in driving customer outcomes.
"We've seen a meaningful jump in our engagement metrics with our high-touch clients, they're loving their success plans. "
Shawn N
Senior Enterprise Customer Success Manager
"I loved the fact that Retentional allows our team to do handover of client success plans and pinpoint exactly how we're delivering tremendous value."
Jamie A
Enterprise Customer Success Manager
"The ease of use of the platform, the customer sentiment score and the clear ability to reference Success Plans to have a qualitative outlook on all engagement is awesome."
Khalid Y
Enterprise Customer Success Manager
Verifiable Customer Outcomes
Clients are your strongest growth engine. It's time to take them seriously.
Frequently Asked Questions
Is Retentional a Customer Success Platform and who is it for?
No, Retentional isn’t your typical Customer Success Platform, we’re focused on strategic success planning. We specifically focus on helping high touch success and professional services teams drive customers away from churn and towards renewals.
Why do I need Retentional?
If you work closely with clients on a regular cadence, then you need Retentional to ensure the conversations stay hyper focused on delivering tremendous value to your clients in the most cost effective way. Retentional is not an expensive customer success software. We're super light-weight and hyper focused.
Can clients access Retentional?
Yes they can! Not only can your clients engage actively in their own success with their success manager but you could also save your most important conversations inside Retentional to ensure you have a timeline of events for when contract negotiations and business reviews are held.
Does Retentional integrate with anything?
If you are using a CRM like Salesforce or HubSpot, we can integrate with it to ensure there is a consistent flow and nothing is lost.
We built Retentional to deliver.
Value.Customer outcomes.
Customer success.
Retentional exists to ensure you can convey your value proposition in the most effective way possible.